Your personal information

This privacy policy explains how we collect and process your personal data.  Personal data, or personal information, means any information about an individual from which that person can be identified.  This includes information that you tell us, what we learn from you and the choices you make about the marketing you want us to send to you. 

This version was last updated on 12/1/2020. Your use of our website and services will be subject to the most current version of this privacy policy posted on our website at the time of your use. We recommend that you check the website from time to time to inform yourself of any changes in this policy or any of our other terms, and you are solely responsible for reviewing and becoming familiar with any modifications to this privacy policy.

1. Where and How we collect your personal information from:

We may collect personal information about you in the following ways:

5. Data you give to us when you register to use our services and/ or login
5. When you talk to us on the phone or in one of our gyms
5. When you use our website or mobile device apps
5. In emails or letters to us
6. If you take part in our competitions or promotions
5. When you give us feedback
5. Payment and transaction data
5. Profile and usage data, including data we gather from the devices you use to connect to those services such as computers and mobile phones, using cookies and other internet tracking software
5. CCTV - We use outside our clubs for security reasons as required by regulations defined by the General Sports Authority. The images are held securely and only accessed when needed when investigating an incident. 

2. Data we collect about you:

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity data – name, username and date of birth

Contact data – billing address, email address or telephone numbers

Financial data – bank account and payment card details

Transaction data – details about payments to and from you

Technical data - internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website

Profile data - your username and password, your preferences, feedback and survey responses

Usage data – information about how you use our website and services

Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences

3. How we use your personal information

To improve Customer Service and Website – Information you provide helps us respond to your customer requests and support your day to day needs. We might need your input to help us develop the layout of our website to ensure that our site is as enjoyable and useful as possible.

To improve Marketing and Promotions – We and our third-party partners may use personal information to give you updates on news, special offers, promotions, products or services of interest. You can ask us to stop sending you marketing messages at any time – you just need to contact us or use the opt-out links on any marketing message sent to you. Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of purchasing services or any other transaction between you and us.

To Communicate with you more efficiently – We may use your email address to send you information and updates regarding your membership details.

To personalize the user experience – We may use the information to understand how you use the services and resources we provide both in center and website.

4. Failing to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

5. Third party links

Our website may include links to third party websites, plug-ins and applications.  Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third-party websites and are not responsible for their privacy statements.  When you leave our website, we encourage you to read the privacy policy of every website you visit.

6. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. How you can contact us:

You can contact us by email at DIFC@1Rebel.com.